“TopScore is setting a new standard for assessment centres”– A deep dive into TopScore’s Automated Feedback Feature

Lewis Whitehead, Customer Success Manager at TopScore

feedback, ensuring that assessors can focus on scoring while the system generates relevant, pre-approved feedback comments. These comments are then automatically compiled into a comprehensive report that can be shared with candidates, streamlining the entire feedback process.

What are the main benefits of using automated feedback for assessment centres?

The automated feedback feature offers several key benefits for assessment centres:

• Reduced workload for assessors: Assessors only need to focus on scoring, as feedback comments are automatically generated based on the scores they assign. This significantly reduces the time and effort required to provide detailed feedback.
• Consistency in feedback quality: Feedback comments are generated from pre-approved templates, ensuring that all feedback meets a high-quality standard. This consistency helps maintain the integrity of the feedback process.
• Efficiency in report generation: Feedback reports are automatically populated from the generated comments, making it easier to provide feedback to candidates proactively.
• Peace of mind for administrators: With the ability to prevent assessors from editing feedback comments, administrators can be confident that the feedback sent to candidates is of a consistent and professional standard.

How does automated feedback simplify the assessment process for all users?
The automated feedback feature significantly simplifies the assessment process for both assessors and administrators. For assessors, the process is straightforward – they assign scores, and the system handles the rest, generating feedback that is both relevant and standardised. In some cases, assessors can also use sentence starters provided by the system, further simplifying their task.

For administrators, the feature offers reassurance that feedback is being generated accurately and consistently without need for manual intervention. This reduces the need for spot-checking and ensures that all reports are ready for distribution, saving valuable time and resources.

What unique features does the automated feedback offer that set it apart from competitors?
TopScore’s automated feedback feature stands out due to its high level of customisation and seamless integration with other TopScore tools:

• Customisable feedback: The feedback comments are fully customisable, allowing clients to tailor them to their specific needs. This customisation can be done at both the overall competency level and the per-indicator level, ensuring that the feedback is as detailed and relevant as possible.
• Integration with automated report sending: The feature integrates seamlessly with TopScore’s feedback reports, enabling administrators to set up automatic report delivery after an assessment centre. This feature provides an additional layer of efficiency, ensuring that candidates receive their feedback promptly and securely.

What role do you see the automated feedback feature playing in the future of assessment centres?
The automated feedback feature is set to play a crucial role in the future of assessment centres. As the demand for more efficient and standardised assessment processes grows, features like this will become essential. By providing assessors with a tool that reduces their workload and enhances the quality of feedback, TopScore is setting a new standard for assessment centres. Automated feedback not only improves the efficiency of assessments but also contributes to better candidate experiences, making it a valuable tool for any organisation looking to optimise their assessment processes.

Can you share your personal experiences using the automated feedback feature?
In my experience, the automated feedback feature has proven to be a game-changer for assessment centres. While there is some initial setup required to customise the feedback comments, the long-term benefits are undeniable. Assessors who use this feature appreciate the reduced workload and the ability to focus more on the actual assessment process. They often report that the automated comments help them provide more consistent and insightful feedback, leading to better outcomes for candidates.

Administrators, on the other hand, value the peace of mind that comes with knowing that the feedback being generated is of a consistent and high standard. This feature also allows for faster turnaround times in delivering feedback to candidates, which is particularly beneficial for large-scale assessment centres.